Botsmith vs Chatbase
Chatbase and Botsmith both turn a website into an AI chatbot that answers visitors. Chatbase has grown into a broad AI agent platform with integrations, actions and voice. Botsmith does one job: a support bot that answers only from your own site, priced for a small business. Here is how they compare on the things that decide the monthly bill and the day-to-day experience.
At a glance
| Botsmith | Chatbase | |
|---|---|---|
| Try it free | 14-day trial, 200 messages, no card | Free plan with 50 message credits a month; free-plan agents are deleted after 14 days of inactivity |
| Entry paid plan | Starter, US$19 a month: 1 bot, 2,000 messages a month | Hobby, $40 a month: 700 message credits a month |
| Mid plan | Pro, US$49 a month: 5 bots, 10,000 messages a month | Standard, $150 a month: 4,000 message credits a month |
| Larger plans | None yet | Pro, $500 a month: 15,000 message credits a month; Enterprise on request |
| Remove the "Powered by" badge | Included in Pro | Add-on, $99 a month |
| Extra bots | Pro includes 5 | Add-on, $25 per agent a month |
| Team members | One login per account | From 1 member on Free to 5 on Pro |
Chatbase prices are the monthly-billing prices on its pricing page on 12 September 2026; it also advertises 20% off yearly plans. The two products count usage differently: Chatbase sells message credits, while Botsmith counts one message for each visitor question the bot answers.
What each product is built for
Chatbase is aimed at teams that want an AI agent inside a wider support stack. From its Standard plan it lists a helpdesk, voice, telephony, outbound campaigns and API access, plus integrations with tools such as Stripe and Zendesk. If your bot needs to look up an order, open a ticket or call another system, that is the kind of product you need.
Botsmith is aimed at the owner of a small business website who wants visitors' questions answered accurately without building flows or wiring up integrations. You give it your address, it reads your public pages, and it answers from that content. There are three ways to put it in front of customers: a chat bubble on your site from one line of code, a chat link with a QR code that opens straight into the conversation, and automatic replies on a WeChat Official Account for businesses with Chinese-speaking customers.
When Botsmith is the better fit
- One website, a tight budget. Starter gives you 2,000 messages a month for US$19. Chatbase's cheapest paid plan was $40 a month for 700 message credits when we checked.
- You want the badge gone without paying extra. Pro at US$49 a month removes it and includes five bots. On Chatbase, badge removal is a separate $99-a-month add-on.
- You want a link, not just a widget. Every Botsmith bot has its own chat link and QR code for email signatures, printed materials, social profiles or any place a link can be tapped.
- You want the bot to get better without re-training it. Questions it could not answer are collected in your dashboard. Answer one once and the bot uses your answer from the next message on.
- You would rather not configure anything. There are no flows, prompts or agent settings to learn: add your URL, check a few answers, paste the code.
When Chatbase is the better fit
- Your bot needs to take actions in other systems, or connect to a helpdesk, payments or CRM tool. Botsmith has no integrations or public API today.
- You need voice, phone or outbound messaging. Botsmith is text chat only.
- Several teammates need their own logins to one workspace. A Botsmith account has a single login.
- You expect very high volume and want enterprise terms, security reviews and an account manager.
How Botsmith keeps answers grounded
Before every reply, Botsmith searches your website content for the relevant passages and answers from those. When nothing on your site supports an answer, it says it is not sure and points the visitor to you instead of guessing a price or a policy. You can add owner instructions, such as topics to avoid or what to say about bookings, and verified answers for questions your site does not cover. Answers link back to the pages they came from, so visitors can check for themselves.
Switching from Chatbase
- Start a free Botsmith trial and create a bot with your website address. Most small sites are read within a few minutes.
- Ask it the ten questions your customers ask most and compare the answers with your current bot.
- Paste in any text you had added to Chatbase by hand, such as an internal price list or policies that are not on your site.
- Replace the Chatbase embed script on your site with the Botsmith line from your dashboard. See the WordPress install guide if your site runs on WordPress.
You can see Botsmith answering from a website on the dental clinic demo page, or check the plans on the pricing page.
Frequently asked questions
Is Botsmith cheaper than Chatbase?
For a single small-business website, usually yes. Botsmith Starter is US$19 a month with 2,000 messages. When we checked on 12 September 2026, Chatbase's cheapest paid plan (Hobby) was $40 a month with 700 message credits. Chatbase includes more integrations and channels on its higher plans, so compare on the features you need.
Does Chatbase have a free plan?
Yes. When we checked, the Chatbase free plan included 50 message credits a month, and agents on the free plan are deleted after 14 days of inactivity. Botsmith has no free plan; it has a 14-day free trial with 200 messages and no card required.
Can I remove the "Powered by" badge?
On Botsmith, the Pro plan (US$49 a month) removes it. On Chatbase, removing the badge was a separate add-on at $99 a month when we checked.
Can I move my Chatbase bot to Botsmith?
There is no import tool. Enter your website address in Botsmith and it builds the knowledge base from your pages, usually within minutes. Anything you had typed into Chatbase by hand can be pasted in as text.
Sources
- Chatbase pricing page — checked 12 September 2026
- Botsmith pricing — checked 12 September 2026