Add an AI support chatbot to Google Sites

Google Sites is not like WordPress or Wix. It has no box where you paste one line of code and have it run on every page. So the usual Botsmith chat bubble is the wrong fit here. What does fit is your bot's chat link. You can show the full chat inside a page, put it behind a button, or add it to your menu. This guide uses the menu names from Google's own Sites Help, checked on 28 September 2026.

Why Google Sites needs a different approach

On most website builders you paste the Botsmith script once. A chat bubble then floats in the corner of every page. Google Sites works differently. Google's help does say you can add HTML, CSS or JavaScript code. But that code goes into an embed: a box that sits in one place on one page, which you can move and resize like any other block. We found no site-wide header or footer code setting in the Sites Help articles we checked.

A bubble that is meant to float over the whole window does not belong inside a box on one page. We have not tested the Botsmith script inside a Google Sites embed, so we do not recommend it. The chat link does the same job, and Google documents every step you need for it.

Before you start

• A Botsmith bot that has read your site. Give it your Google Site's address when you create it. Ask it a few questions in the dashboard preview. If an answer is wrong, fix the text on your site first.
• Edit access to the Google Site. You need to be the owner or an editor.
• The public chat link switched on. Every bot gets its own link and QR code that open straight into the chat. You can switch the link off at any time, so check it is on before you add it anywhere.

Step 1: copy your chat link

In your Botsmith dashboard, open your bot. The overview page shows the chat link, a copy button and a QR code. The link looks like this, with your own bot ID at the end:

https://botsmith.chat/c/fb_xxxxxxxxxxxx

Open it in a new browser tab once. You should see a full-screen chat. Ask it one question to make sure it answers.

Option A: show the chat inside a page

This gives visitors a chat window without leaving your site. You can give the chat a page of its own, or place it as a block on an existing page, such as Contact.

A whole page for the chat:

1. On a computer, open your site in Google Sites.
2. At the right, click Pages.
3. Hover over Add, then click Full page embed.
4. Enter your Botsmith chat link as the URL you want to embed.
5. Click Insert.
6. To publish your changes, click Publish at the top right.

A chat block on an existing page: open that page, click Insert at the right, then Embed. Paste the same chat link as the URL, click Insert, and then resize the box so the chat has room. A tall box works best, because the conversation grows downwards. Publish when you are happy.

Google warns that some websites won't let you add their content to your site. The Botsmith chat page is built to be shown inside other websites, so it should load. We have not tried it on a live Google Site ourselves, though. Check it on your published site, not only in the editor.

Option B: add a "Chat with us" button

A button is the simplest choice for a home page. Google describes it as a way to take people to another URL or page.

1. On a computer, open your site in Google Sites.
2. On the right, click Insert, then Button.
3. Enter a name. This appears on the button, so keep it short, like "Ask us a question".
4. Paste your chat link as the URL the button should point to.
5. Click Insert, then publish.

Click the button later if you want to change its style between Filled, Outlined and Text, or its alignment.

Option C: put the chat in your menu

A menu link means the chat is one tap away from every page, which is the closest you get to a site-wide bubble on Google Sites.

1. On your computer, open your site in Google Sites.
2. At the right, click Pages.
3. Point to Add and click New link.
4. Add a link name, such as "Chat with us".
5. Add your chat link as the web address, then click Done.
6. Publish your site.

If you also built the full-page chat from Option A, it already appears in the menu as a page. In that case you do not need the extra link.

Check it on the live site

1. Open your published site in a private browser window, so you see what a visitor sees.
2. Find the chat page, button or menu link, and ask something your site answers, such as your opening hours.
3. Try it on your phone as well. Embeds and buttons can sit differently on a small screen.

If something does not work

• The embed box is empty or shows an error. Open the chat link on its own. If it does not load there either, the public link may be switched off in your bot's settings.
• The chat is cramped. Make the embed box taller, or use a full page embed instead.
• The embed will not load on the published site at all. Use a button or menu link instead. They open the chat in the browser and do not depend on embedding.
• An answer is wrong or missing. The bot answers only from your content, so fix the text on your Google Site first. Questions it could not answer are collected in your dashboard. Answer one once and it knows it from the next message on.

Using another website builder?

On sites that accept a script, such as WordPress and Wix, you can add the floating chat bubble instead. Before you go live, read what a website support bot should answer. If you are weighing up a chat window against a plain form, see chatbot vs contact form. Plan details are on the pricing page.