An AI front-desk assistant for dental clinics

Most of the questions a dental front desk answers every day are already on the clinic's website: opening hours, what a check-up and clean costs, which health funds you accept, where to park. Botsmith reads your site and answers those questions at any hour, then hands anyone who wants to book over to your team.

What patients ask, and what the assistant does

Try it on a sample clinic

The assistant below has read the website of Harbourview Dental, a fictional clinic we made up for this demo. Its hours, fees and phone number are invented. Ask it what a patient would ask: whether it is open on Saturday, what a filling costs, or how to book.

Put these on your website first

The assistant can only be as specific as your site. Clinics get the most useful answers when the website covers:

• Hours, including late nights, weekends and public holidays.
• A fee guide for common treatments, even if it says "from" or gives a range.
• Payments and insurance: which health funds or insurers you accept and how claiming works on the day.
• New patient information: what to bring and how early to arrive.
• Emergencies: whether you hold same-day appointments and what to do out of hours.
• Getting there: address, parking, public transport and accessibility.

If something is not on the site, such as a fee you would rather not publish, you can add it as private text in the bot's knowledge base, or tell the bot how to handle it, for example "ask the patient to call for a quote".

Keeping answers safe

• Answers from your content only. When your site does not cover a question, the assistant says it is not sure and points the patient to you.
• Your rules come first. Owner instructions such as "never give a diagnosis" or "for pain, swelling or bleeding, ask the patient to phone us" apply to every reply.
• It learns from you. Questions it could not answer appear in your dashboard. Answer one once and it knows the answer from the next conversation on.
• Mind health information. Conversations are stored under your account and are not used to train AI models. Check your local privacy rules on health information, and you can instruct the assistant not to ask patients about symptoms at all.

What it costs

One clinic website fits the Starter plan at US$19 a month, with 2,000 messages a month. A group running up to five clinic websites can use Pro at US$49 a month, which also removes the "Powered by" badge. Every plan starts with a free 14-day trial that needs no card. Full details are on the pricing page.

Ready to add it? The WordPress guide covers the most common clinic website setup, and if you are weighing up tools, see how Botsmith compares with Chatbase.