Botsmith vs Gorgias

Gorgias is a help desk built for online stores, with an AI agent that can answer shoppers and act on their orders. Botsmith is a much smaller tool. It reads your website and your files, answers visitors from them, and emails you when someone wants a person. If you sell on Shopify and your team spends the day on "where is my order" tickets, you are probably looking at Gorgias. If you run a small business and just want your website to answer questions, read on. This page sets out what each one charges, what it does, and who it suits, with Gorgias prices checked on 20 October 2026.

At a glance

All Gorgias amounts are in US dollars, billed monthly, as shown on its pricing page. Gorgias also offers annual billing on every plan except Starter: Basic help desk then works out at $50 a month, billed $600 a year.

How Gorgias charges, in plain terms

Gorgias sells two products that you can buy together: Helpdesk and AI Agent.

The help desk is priced by tickets, not by people. Its pricing page says the help desk scales from 50 to 5,000 tickets a month and is never priced per agent. Starter includes 50 tickets a month, Basic 300, Pro 2,000 and Advanced 5,000. If you go over, Starter charges $0.40 a ticket. Basic charges $40 per 100 extra tickets, and Pro and Advanced charge $36 per 100.

The AI agent is priced by what it settles. Gorgias says the AI agent is on every plan and you pay only when it resolves a conversation. Each automated interaction costs $1.00 on Starter, $0.90 on Basic and Pro, and $0.85 on Advanced. The monthly bundles include a block of them: 30 on Starter and Basic, 190 on Pro and 530 on Advanced.

Botsmith counts messages. Starter's 2,000 is the number of visitor messages the bot will answer in a month. There are no tickets, because Botsmith has no ticket queue, and no per-answer charge on top.

A rough way to compare for a small shop: if 100 shoppers a month get their question settled by the bot, the Gorgias Starter bundle covers 30 of them and the other 70 are charged at $1.00 each. On Botsmith those 100 conversations come out of the 2,000 messages in Starter. But that is only fair if a plain answer is all you need. The Gorgias agent can do things Botsmith cannot, as the next section explains.

What the money buys

With Gorgias you get a support hub for a store. Gorgias describes the help desk as an all-in-one support hub designed for ecommerce and Shopify that brings every customer channel together. It lists email, chat, social and a help centre as channels, connects to Shopify, WooCommerce and BigCommerce, and says it has more than 150 app integrations. Voice and SMS can be added to any plan.

The AI agent is the part that overlaps with Botsmith, and it goes further. Gorgias says it resolves support questions, converts shoppers with personalised chat, and automates actions like returns and order tracking. Its pricing table lists actions such as cancel, discount and apply. In other words, it can look up an order and change it, not just tell the shopper where the returns policy is.

With Botsmith you get an answer bot and little else. It crawls your public pages and answers from them. It also answers from PDF, Word, Excel, PowerPoint and CSV files you upload, so a price list or a policy that is not on your website still counts. It replies in whatever language the visitor writes in. When your content does not cover a question it says it is not sure, and does not invent a price or a policy. When a visitor leaves a name, phone or email, you get an email within seconds with the full transcript.

What Botsmith lacks is everything around the answer. There is no ticketing, no shared inbox, no store integration and no way for the bot to look up or change an order. If that is the reason you are shopping, Gorgias is the closer fit.

When Gorgias is the better choice

• You run an online store on Shopify, WooCommerce or BigCommerce and most of your questions are about orders, deliveries and returns.
• You want the bot to act on an order, such as cancelling it or applying a discount, not just answer.
• You have staff who answer email, chat and social messages and you want them all in one inbox with tickets.
• Several people need their own login. Even Gorgias Starter includes 3 user seats.
• You want reports on support performance and on revenue from conversations.

When Botsmith is the better choice

• You are not an online store, or your store questions are mostly about products, sizes, delivery areas and policies that are already written down.
• Nobody on your side answers chats during the day, so a help desk would sit empty.
• You want a monthly bill that does not move with the number of tickets or settled conversations.
• You want a chat link and QR code for printed materials, email signatures or social profiles, not only a widget on your site.
• You are happy for the bot to take a visitor's details and email you, and you will reply yourself.

To be straight about the limit: Botsmith will not grow into an ecommerce help desk. If your store grows a support team, you will be moving to a product like Gorgias, not upgrading a Botsmith plan.

Trying each one

Both let you start without a card. Gorgias says you can start free with no credit card required and be live on your store in under an hour. Botsmith's trial is 14 days with 200 messages. For a fair test of Gorgias, connect your store so the agent can see orders. For Botsmith, type in your website address, wait a few minutes, and ask it the ten questions customers ask you most.

If you are comparing other tools that pair a help desk with AI, see how Botsmith compares with Intercom Fin, Zendesk AI agents and Tidio and Lyro. There is also a wider list of Chatbase alternatives sorted by how they charge. Botsmith's plans are on the pricing page.

Gorgias figures and descriptions on this page come from the Gorgias pricing page, checked on 20 October 2026. Prices are in US dollars and can change, so check the vendor's page before you buy. Botsmith figures come from our pricing page.